We aim to make it as simple as possible for you to cancel or modify your appointments because we recognize that plans might change. To learn more about the available refunds based on the time of cancellation, please see our cancellation policy below.

Booking Time:

For cancellations made by passengers, the following fees are applied: a minimum 10% administration fee, plus 5% bank charges.

Booking Time:


24 hrs+ before pickup
12-24 hrs before pickup
6-12 hrs before pickup
2-6 hrs before pickup
100% Refund
Applicable
Upto 12 hrs before pickup
Upto 6 hrs before pickup

80% Refund
Upto 6 hrs before pickup
Upto 3 hrs before pickup
Upto 3 hrs before pickup
Upto 3 hrs before pickup
50% Refund
Upto 3 hrs before pickup
Upto 2 hrs before pickup
Upto 2 hrs before pickup
Upto 2 hrs before pickup
30% Refund
Booking missed
Booking missed
Booking missed
Booking missed


Cancellation Refund Details:

  • 100% Refund Applicable: If you cancel 24 hours or more before the scheduled pickup time, you are eligible for a full refund. For cancellations made between 12 to 24 hours before pickup, you will receive a 80% refund. Cancellations made within 6 to 12 hours before pickup are eligible for a 50% refund. No refund will be issued for cancellations within 2 to 6 hours before pickup.

  • 80% Refund Applicable: Cancellations made up to 6 hours before pickup time will receive an 80% refund. If you cancel within 3 hours before pickup, you will receive a 50% refund.

  • 50% Refund Applicable: Cancellations made up to 3 hours before pickup time will receive a 50% refund. If you cancel within 2 hours before pickup, you will receive a 30% refund.

  • 30% Refund Applicable: If you miss your booking, no refund will be issued.


Note: Refunds will be processed within 7-10 business days.

We hope this policy provides clarity and ensures a hassle-free experience for our customers. If you have any questions or need further assistance, please don't hesitate to contact us!

Get in Touch

Umrah is the name given to a pilgrimage to Makkah, a shorter version of the annual Hajj gathering. The word 'Umrah' in Arabic means 'visiting a populated place'.Umrah offers an opportunity for Muslims to restore their beleif, seek forgiveness and pray for their needs. One who performs it is said to be cleansed of their sins.

Haramain Ziyarah is proud to announce not only Umrah Taxi service from which you can rent a car but also provides a platform to buy Saudi Arabian Abayas online, you can also buy Ajwa Madinah Dates & Amber Madinah Dates online.

Contact US