At Haramain Travels, we respect your privacy rights and understand the importance of protecting your personal information. The data you provide will be collected, stored, and used by our Privacy Policy. By visiting Travel Haramain, you acknowledge and agree to the practices outlined in this Privacy Policy and related terms and conditions.


Please note that this does not apply to the websites of other companies or organizations we link, and Haramain Travels is not responsible for any personal information you submit to third parties through our website. Please read the privacy policy of the other company or organization before providing your information.

Collection of Personal Information

The company collects personal data from you via several methods when you book a reservation or sign up for one of Haramain Travel's services. When you make a travel reservation with us, we require personal information, such as your name, email address, phone number, destination address, pickup address, and credit/debit card billing addresses. This data is required to process and finish your reservation.


You may be confident that the card information we save is never shared with third parties and is only utilized to fulfill your order via our payment processor's systems. We may also obtain information using identity or authentication checks. Your phone number is requested, and the Private Hire Operator (PHO) only gets the information needed to fulfill the request.

Use of Cookies

A cookie is a small file that we place on your computer or other access devices when you visit our website. These cookies are accessible to you upon subsequent visits to our website. There are three types of cookies:

  • Cookies necessary for website functionality: These cookies let you browse the website and use features like booking trips and signed-in accounts.

  • Cookies for website analytics enable us to monitor and assess how users interact with the site, which helps us make improvements and enhances your booking experience.

  • Customer preference cookies: To make your browsing experience smoother and more comfortable, the website remembers your preferences when you surf, such as your location, language, and login credentials.

You grant permission for these cookies to be stored on your device and to be accessed by it when you visit our website in the future. Please refer to the help and support section of the internet browser for information on finding the cookie storage file or directory if you want to remove any existing cookies from your machine. You can get help controlling or removing cookies by visiting www.AboutCookies.org. Please be aware that you might not be able to access any parts of our site or its services if you delete our cookies or disable any future ones.

Use of Provided Information

Haramain Travels may use your personal information to handle payments and orders, manage your account, and offer a personalized booking experience. Furthermore, we disclose your [name, phone number, and pick-up location] to the independent taxi drivers who handle your reservation. Personal information may also be obtained by and retained by a fraud prevention service. 

In cases where the law requires it, we may disclose your information to relevant regulatory bodies. Although we may occasionally send you marketing updates, we will only do so in compliance with your preferences, which are covered in more detail in the section below. We never give your information to unaffiliated marketing agencies. We can share the data we get about site visitors, reservations, and other business information with outside parties. Personally identifiable information is not included in this data, though.

Third-Party Business Partners

Haramain Travels may engage third-party business partners to collect personal information in compliance with their Privacy Policy, ensuring they are bound by confidentiality agreements.

Opt-In and Opt-Out

We offer you the option of opting out of our regular updates during the booking process. This service may include:

  • Notifications by email about contests, intriguing events, new releases, enhancements, and promotional activities.

  • Alerts on new products, features, enhancements, special offers, upgrade opportunities, contests, and one-time marketing promotions.

Your information will never be sold or shared with third parties for marketing purposes. If you change your mind, you always have the opportunity to opt out of any services or updates to which you have subscribed. For your convenience, we include an automatic unsubscribe link in every email we send. Just follow the instructions in the email.

Accessing and Modifying Personal Information

If you believe that the personal information held by Haramain Travels is incorrect, please use the "Contact Us" section on our website or app and provide the registered email address you used to make your booking or your registered account information. Registered users can change their information online in Account Details and update or delete stored credit/debit card details with each purchase.

Safeguarding Your Information

We make a good-faith effort to take the necessary precautions to ensure the security, integrity, and confidentiality of the information you provide. Whenever you make a reservation or access your account information, we use Secure Sockets Layer (SSL) encryption to protect your information. In addition, we ensure that all external business partners who receive data comply with strict confidentiality agreements and provide adequate protection for personal data.

Contact and Complaints

For more information on our Privacy Policy, please visit the ‘Contact Us’ section of our website or app, or contact us directly at info@haramaintravels.co.uk. We are here to answer any questions that you may have about data security and privacy.


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